We use your details only to make, ship, and support your order.

What you share

• Your name, phone number, and email.
• The message you send on WhatsApp.
• The photo and engraving text for a customised gift.
• The delivery address, landmark, city, state, and pin code.

Why we use it

• To confirm the order and send the preview.
• To engrave a customised gift.
• To ship the parcel and share tracking.
• To answer a question about shipping, a return, or a refund.

What stays on this phone

Saved gifts, reviews you type here, and order IDs from this browser are stored in local storage on your device. This website does not send that basket to a server.

Photos

A photo you upload is previewed on your phone. Send the file in the WhatsApp chat so we can engrave it. We use it for your order only. We do not use it in ads, and we do not sell it.

Who else sees it

The courier gets the name, phone number, and delivery address needed to deliver the parcel. We do not sell your details to anyone else.

Payments

This site does not collect card numbers. Pay only through the UPI, card link, or cash-on-delivery step we confirm with you on WhatsApp.

Support

To ask what we hold about your order, or to ask us to delete a photo after the order is complete, call or email us.

Monday to Saturday, 10am–7pm IST. Craftly India, Anand Nagar Colony, Kandwa, Chitaipur, Varanasi, Uttar Pradesh 221106.