Shipping policy
We ship across India from our workshop in Varanasi. A customised gift is dispatched after you approve the preview on WhatsApp.
Shipping time
- Normal shipping: 6 to 8 days after dispatch.
- Express shipping: 4 to 6 days after dispatch.
Remote pin codes can take a little longer. We confirm the shipping option and any charge on WhatsApp before you pay.
Where we ship
Orders go to the address you confirm on WhatsApp. Please include a pin code and a phone number the courier can call.
Dispatch address: Anand Nagar Colony, Kandwa, Chitaipur, Varanasi, Uttar Pradesh 221106.
Charges
- Orders of ₹999 and above ship free on normal shipping.
- Smaller orders have a shipping charge, shared in the WhatsApp total before you pay.
- Express shipping is charged separately and confirmed before you pay.
Tracking
Use Track Order with the ID from your confirmation, such as CR1024. We also send the update on WhatsApp. Orders placed in this browser are saved on this device.
Support
Questions about a delivery? Call or email us.
Phone number+91 73070 23049
EmailCraftlyind@gmail.com
Monday to Saturday, 10am–7pm IST. Messages after hours get a reply the next working morning.
