What you can return depends on whether the gift was made for you or sold as a general product.

Customised products

There is no return and no refund on a customised product. That includes photo engraving, a name, a date, or any gift made from your photo or text. Each piece is made for one order and cannot be resold.

General products

A general product that is not personalised can be returned within 10 days of delivery for a refund.

• Tell us within 10 days of delivery, with your order ID.
• The item should be unused and in its original packing.
• After we confirm, we share how to send it back.
• The refund is sent the way you paid, once we receive the item.

If something arrives damaged

Message support within 48 hours of delivery with photos of the piece and the packaging. We will look at a replacement. This is not a change-of-mind return, and it does not open a refund on a customised product.

Support

To ask about a return or a damaged delivery, call or email us with your order ID.

Monday to Saturday, 10am–7pm IST. Messages after hours get a reply the next working morning.